Shipping & Returns
All goods are subject to availability.
No returns are accepted over 1 month from date of dispatch, or once items are printed or processed in any way.
Any shortages, damages or non-delivery must be notified to us within 24 hours of receipt.
Any claims for damaged or missing goods must be supported by photographic evidence of the packaging and/or damaged goods.
Ownership of all goods remain the property of TheMagicTouch (GB) Ltd until all invoices are paid in full.
Cheques for orders will have to be cleared before goods are released. If your order is urgent there will be an additional charge of £15.00 to obtain special clearance on your cheque.
Prices do not include carriage, which will be charged where goods are not collected.
Prices do not include VAT, which will be charged at the standard rate where applicable.
Prices for cases/dozens are per size.
Delivery Charges Mainland United Kingdom (Carrier Services)*
| 2/3 Day | £7.00 per consignment |
| Next Day | £10.00 per consignment |
| Before 10.30am | £20.00 per consignment up to 31kg, thereafter 50p per kg. (Please note that delivery before 10.30am could be tendered as early as 8am) |
| Saturday | £25.00 per consignment up to 31kg, thereafter 50p per kg. |
Scottish Highlands
| 2/3 Day | £15.00 per consignmen |
* Delivery times & options vary across Scottish regions. Please check here to see which times and delivery options apply.
Northern Ireland.
| 2/3 Day | £10.00 per consignment up to 31kg, thereafter 45p per kg. |
| Next Day | £15.00 per consignment up to 31kg, thereafter 50p per kg. |
Deliveries to Isle of Man, Channel Islands, Scilly Isles and Scottish Islands
By quotation
Delivery Charges – Ceramic Mugs & Mug Boxes Mainland UK
Next day delivery (where available): £5.00 per case/100 mug boxes
Minimum charge: £10.00
Northern Ireland
Next day delivery (where available): £5.00 per case/100 mug boxes
Minimum charge: £15.00
All other areas by quotation only
Delivery Charges – Swing Head Heat Presses and A3 TMT/OKI Printers Mainland UK
Next day delivery (where available): £40.00 per item 2/3 day: £25.00 per item
All other areas by quotation. All redelivery charges as a result of non-attendance are chargeable.
Every endeavour will be made to dispatch goods ordered Before 3.00pm on the same day.
Orders placed after 3.oopm on Friday may not be dispatched until the following Monday
Prices are subject to change without prior notice.
Perfect returns should be authorised by our returns department and with a confirmed returns reference code. We are under no obligation to accept the return of perfect garments. All perfect returns will be subject to a 20% handling charge.
In the event of a dispute which cannot be resolved without recourse to law, the appropriate jurisdiction will be that of England & Wales.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our credit terms. Interest of 3% above Barclays Bank base rate and third party collection costs are payable on defaulting accounts.
The themagictouch.co.uk website is owned and operated by TheMagicTouch (GB) Limited a company registered in England and Wales whose registered office is at 4 Apex Business Centre, Boscombe Road, Dunstable, Bedfordshire, LU5 4SB. If you have any queries please contact us at sales@themagictouch.co.uk Company Registration No. 2699075, VAT No. GB 600 5280 89
Prices are subject to change without prior notice and will be charged in Pounds Sterling